Education ITSM provides a complete, integrated ITSM solution that streamlines campus-wide service management on a single platform. It makes it easy for students, faculty, and staff to find the support they need anytime, anywhere.
Bring all campus services, from classroom IT support to Library services, accommodation facilities, HR, and alumni services, together, with a unified service catalog that is WCAG 2.1 AA compliant
Orchestration automates routine, repetitive tasks, such as password resets or application access requests. Transcend silos to standardize service delivery and enhance efficiency so your IT staff are freed up to focus on strategic campus initiatives like digitization efforts.
Gain transparency into project status with a single pane of glass view of projects and teams. Organize, plan, resource and track your projects to maximize the value of your IT staff and infrastructure.
The IT department can provide live support to students, parents, and faculty anytime, anywhere through a modern service delivery strategy. This multichannel approach includes giving users access to IT support via Slack or other common chat platforms in addition to web-based self-help portals. Furthermore, the technology integration can be modernized with intelligent virtual agents and chatbot technology as well as providing mobile-first IT assistance for mobile devices like phones or tablets.
Ready to make the jump and start powering up your companies service management, click the link below to get started!